Cancellation policy

Last updated: 31 October 2026

This policy explains how Subscribe & save works at Rocco's (Stryker Brands Limited) and how to change or cancel your subscription.

How Subscribe & save works

You choose a product, flavour and delivery frequency: every 2, 4 or 6 weeks.
You get 15% off every subscription order.
Your card is charged automatically for each delivery, at the price shown when you subscribed, before the order is sent.
There's no minimum number of deliveries and no sign-up or cancellation fee.

Changing your subscription

Log in to your account on roccoandme.co.nz to change your delivery frequency, swap flavours, skip a delivery, pause, or update your payment and delivery details. Changes made before your next billing date apply to that order.

Cancelling

You can cancel anytime:

log in to your account, open your subscription and select Cancel subscription; or
email us at sales@roccoandme.co.nz with your name and order number.

Cancel before your next billing date and you won't be charged again. If an order has already been charged or sent, it will still be delivered and the cancellation applies from the following order. We'll confirm your cancellation by email.

Price changes

If the price of your subscription changes, we'll email you at least 14 days before the new price applies, so you have time to change or cancel.

Refunds on subscription orders

Subscription orders are covered by our Return and refund policy. If you forgot to cancel and an order was charged in the last 48 hours and hasn't been sent yet, email us and we'll do our best to cancel and refund it.